At Discovery Flowers, we are committed to providing our customers with high-quality products and excellent customer service. We understand that sometimes a product may not meet your expectations and you may wish to return or exchange it. Below, you will find our return and refund policy for your reference.
Return Policy -All products can be returned within 3 days of delivery for a refund or exchange, as long as the product is in its original condition and packaging. -Customers are responsible for the cost of return shipping, unless the product is defective or not as described. -To initiate a return, please contact our customer service team at [help@discoveryflowers.co.za] to obtain a return authorization.
Refund Policy -Once we receive the returned product, we will inspect it to ensure it meets the conditions outlined in our return policy. -If the product is in its original condition and packaging, we will process a refund or exchange within 7 business days. In the event of a defective or damaged product, we will provide a full replacement at our discretion.
Please note that the above policy is applicable for products purchased directly from Discovery Flowers. For products purchased from vendors, please refer to the return and refund policy of the respective vendor.
We value our customers and strive to provide a positive shopping experience. If you have any questions or concerns about our return and refund policy, please contactus help@discoveryflowers.co.za].