Welcome to Discovery Flowers, a multi-vendor marketplace for all your flower needs. We are excited to have you as a vendor on our platform and are committed to providing a safe and enjoyable shopping experience for our customers. To ensure a successful partnership, we have developed the following policies for our vendors.
Product Policy -All products sold on Discovery Flowers must be related to flowers, such as bouquets, arrangements, and other floral gifts. -All products must be of high quality, accurately represented in images, and described in detail. -Any products found to be counterfeit, stolen, or in violation of any intellectual property rights will be removed from the platform and the vendor will be subject to termination.
Pricing Policy -All vendors are responsible for setting their own prices for products and ensuring that they are competitive and fair. -Vendors must ensure that the prices of their products match those listed on their website or other online channels. -Discovery Flowers reserves the right to make adjustments to the prices of products if necessary to maintain a competitive marketplace.
Shipping Policy -All vendors must provide accurate shipping information and estimated delivery times for their products. -Vendors are responsible for ensuring that products are shipped in a timely and professional manner. -Vendors must provide tracking information for all shipments and be available to answer any customer questions or concerns about shipping.
Refund and Return Policy -Vendors must have a clear and fair refund and return policy in place for customers. -Vendors must be willing to accept returns and provide refunds in accordance with their policy, as well as any applicable laws and regulations. -Discovery Flowers reserves the right to remove vendors who have a high number of customer complaints or disputes related to their refund and return policy.
Customer Service Policy -All vendors must provide excellent customer service to ensure a positive shopping experience for our customers. -Vendors must respond to customer inquiries and complaints in a timely and professional manner. -Vendors must do their best to resolve any customer issues or concerns to the best of their ability.
By adhering to these policies, vendors can ensure that their store runs smoothly, keeping customers happy and satisfied, and ultimately resulting in more sales. Please note that discovery flowers reserves the right to make any changes to these policies at any time without prior notice. If you have any questions or concerns, please do not hesitate to contact us.